Managed IT support providers 'should consider social issues'
News Article - Wednesday, August 27, 2008 13:56
Filed under: Hosting, Storage & Managed Services
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Social issues will become increasingly important to the success of managed IT support technologies, it has been claimed.
According to IT industry analyst Gartner, 15 percent of US and European businesses will have formalised societal trend watching as a corporate discipline by the end of 2010.
Scott Nelson, managing vice president at the company, said most companies tend to wait until it is too late before reacting to social trends.
He added: "Slowness to respond can cost firms incredibly large sums of money and may drive them out of business all together.
"A connected enterprise must understand the connected society in which it resides."
Mr Nelson went on to say IT firms will increasingly require anthropological and psychological input into system development so they can evaluate how changes in employees' and customers' lifestyles will affect business.
Last week, IT analyst IDC claimed the emergence of newer and smarter technologies, greater network capacities and refreshed network architectures have led to a revolution taking place across consumer and business markets.
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