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Unified Messaging |
Mid-Market [50-500 employees]
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Also in
Small (10-49) and
Enterprise (500+) Unified Messaging Directory
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Unified messaging refers to the integration of all text (SMS and email), voice and fax communication into a single mail box which can be accessed from any telephone or a web browser. It empowers you with all enhanced mobility as all communication attempts to you will be gathered at a single point and you can then access it on the move. You can also respond to and decide how your response is delivered to the end user i.e. email, voice mail, SMS or fax. Some unified messaging providers also provide the facility of voice-to-text conversion so that you can simply dictate an email or SMS
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No confusion
Unified messaging solution differs from Unified Communications as the latter is much broader than the former. Unified communications includes a number of real time communications whereas unified messaging solution is more like asynchronous communication.
The need
Communication is the key to survive in todays business world with everyone moving ahead at break-neck speed. One cannot afford any delays in communication between employees, with customers or with service providers. A single misplaced fax, an unanswered telephone or an email real the next day could mean a potential loss worth repenting. But, armed with unified messaging solutions, you can be sure that you are not a victim of out-of-reach losses.
Benefits
Unified messaging solutions simplify all the communication needs of your enterprise by gathering all communication of every employee at a single point and immediately notifying them by SMS or any other preferred means. Received messages can be checked via telephone, email or SMS. By seamless integration of forms of communication, unified messaging solution can boost productivity and enhance customer experience leading to better business.
Providers
Most big telecommunication companies are unified messaging providers themselves but, a number of specialised unified messaging service providers are also out there who can provide you with an extremely customised unified messaging solution. Unified messaging providers also offer a number of value added services for complete integrated communications such as presence management, sessions initiated protocol, etc.
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